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Return Policy

Returns
We offer a 100% satisfaction guarantee if your item is returned within 30 days of your purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we ask you email kim@pibblemart.com for a return authorization.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kim@pibblemart.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We are happy to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kim@pibblemart.com for instructions.

Shipping
To return your product, you should mail your product to the address listed in the reply to your email request for return. You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.